尊敬的用户
Dear customers：
This is our annual customer satisfaction survey of 2024 and we'd appreciate it if you could take a few minutes to complete the following questions. This survey is designed to obtain your valuable comments and suggestions, which can provide a reference for LSMRI’s service upgrade and better cooperation.
第1页
1.
Your company：【Please fill in the blank】
[填空题]
*
第2页
Section A: Basic information of customer
2.
Your department：【Please fill in the blank】
[填空题]
*
3.
How long have your company cooperated with Luoyang Ship Material Research Institute [单选题]
*
4.
What kind of products do you mainly buy at present？【Single choice question】
[单选题]
*
第3页
Section B: Evaluation of pre-sale service
5.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their pre-sales service .【Single choice question】 [单选题]
*
6.
Which of the following factors do you think will most affect your satisfaction with pre-sales services [多选题]
*
7.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their pre-sales services .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Service attitude in business problems-solving process
Understanding the actual demand of your company's demand
Be responsive to your company's demand
Provide documents and product information in time
Keep smooth and harmonious communication
Business-problem-solving ability
第4页
Section C: Evaluation of product service
8.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their product service. 【Single choice question】 [单选题]
*
9.
Which of the following factors do you think will most affect your satisfaction with product service [多选题]
*
10.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with product service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Product quality assurance
Excellent quality for a good price
Easy to operate(in way of operation system and the welding of raw materials)
Product appearance design
Complete ex-factory materials
第5页
Section D: Evaluation of technical service
11.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their technical service .【Single choice question】 [单选题]
*
12.
Which of the following factors do you think will most affect your satisfaction with technical service [多选题]
*
13.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with technical service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Service attitude of technical support professionals
Understanding your company's demand in products and techniques
Frequency of technical exchange
Problem-solving ability of technical support professionals
Efficiency of solving technical and product problems
Providing materials for products and technique on time
第6页
Section E: Evaluation of supply and delivery service
14.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their supply and delivery service .【Single choice question】 [单选题]
*
15.
Which of the following factors do you think will most affect your satisfaction with supply and delivery service [多选题]
*
16.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with supply and delivery service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Timeliness of supply and delivery
Reliability of supply and delivery
Response and problem-solving ability in the process of product supply and delivery
Speed of response to rush orders
Ability to finish rush orders
Reliability and safety of safeguard measures
Reasonableness of delivery expense
第7页
Section F: Evaluation of post-sale service
17.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their post-sale service .【Single choice question】 [单选题]
*
18.
Which of the following factors do you think will most affect your satisfaction with post-sale service [多选题]
*
19.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with post-sale service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Timeliness of tracking service for product condition
Reliability of tracking service for product condition
Reasonableness of maintenance expense
第8页
Section G: Evaluation of contract and financial service
20.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their contract and financial service .【Single choice question】 [单选题]
*
21.
Which of the following factors do you think will most affect your satisfaction with contract and financial service [多选题]
*
22.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with contract and financial service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Complete contract, receipts and relevant documents
Accuracy of contract, receipts and relevant documents
Service attitude of contract relevant professionals
Business responsible and problem-solving ability
第9页
Section H: Evaluation of complaint handling service
23.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your overall satisfaction with their complaint handling service .【Single choice question】 [单选题]
*
24.
Which of the following factors do you think will most affect your satisfaction with complaint handling service [多选题]
*
25.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with complaint handling service .【Single choice question】 [矩阵单选题]
*
very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Attitude of staffs towards responding feedback
Efficiency in dealing with problems
Reasonableness in dealing with problems
Efficiency of preventive measures（Prevent the same problem from reappearing）
第10页
Section I: Overall evaluation
26.
Based on our company's previous service processes, please use the following options to indicate your overall satisfaction.【Single choice question】
[单选题]
*
27.
Based on our company's previous service processes, please use the following options to indicate your possibility of a second cooperation.【Single choice question】
[单选题]
*
28.
Based on our company's previous service processes, please use the following options to indicate your willingness to recommend it to your counterpart.【Single choice question】
[单选题]
*
29.
Have you had an unhappy experience or been less satisfied with our service? Could you provide us with your comments and suggestions for improvement?【Please fill in the blank】
[填空题]
*
第11页
Section J: Evaluation of other suppliers
30.
According to your experience, please use the following options to indicate your overall satisfaction with other similar suppliers [矩阵单选题]
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very satisfied
satisfied
so so
dissatisfied
very dissatisfied
no idea/no experience
Overall satisfaction with other suppliers
Product service of other suppliers
Pre-sale service of other suppliers
Supply and delivery service of other suppliers
Post-sale service of other suppliers
31.
Could you please share the strengths and weaknesses of other suppliers that you have cooperated with? How about recommending some merits that we can learn from other suppliers?【Please fill in the blank】
[填空题]
*
