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Customer Satisfaction Survey-LSMRI

  • 时间:2023-11-23 14:48:10 引用:1332次 阅读:9181次

尊敬的用户

Dear customers:

This is our annual customer satisfaction survey of 2023 and we'd appreciate it if you could take a few minutes to complete the following questions. This survey is designed to obtain your valuable comments and suggestions, which can provide a reference for  LSMRI’s service upgrade and better cooperation.
第1页

1. Your company:【Please fill in the blank】 [填空题] *    

第2页

Section A: Basic information of customer

2. Your department:【Please fill in the blank】 [填空题] *    

3. How long have your company cooperated with  Luoyang Ship Material Research Institute?【Single choice question】
[单选题] *    
4. What kind of products do you mainly buy at present?【Single choice question】 [单选题] *    
第3页

Section B: Evaluation of pre-sale service

5. According to your cooperation experience with  Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their pre-sales service.【Single choice question】 [单选题] *    

6. Which of the following factors do you think will most affect your satisfaction with pre-sales services?【Multiple choice question, and you can choose up to three options】  [多选题] *    

7. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their pre-sales services.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Service attitude in business problems-solving process

Understanding the actual demand of your company's demand

Be responsive to your company's demand

Provide documents and product information in time

Keep smooth and harmonious communication

Business-problem-solving ability

第4页

Section C: Evaluation of product service

8. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their product service.【Single choice question】 [单选题] *    

9. Which of the following factors do you think will most affect your satisfaction with product service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

10. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with product service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Product quality assurance

Product performance

Excellent quality for a good price

Easy to operate(in way of operation system and the welding of raw materials)

Product appearance design

Product package

Product specifications

Spare parts

Complete ex-factory materials

第5页

Section D: Evaluation of technical service

11. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their technical service.【Single choice question】 [单选题] *    

12. Which of the following factors do you think will most affect your satisfaction with technical service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

13. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with technical service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Service attitude of technical support professionals

Understanding your company's demand in products and techniques

Frequency of technical exchange

Technical support

Problem-solving ability of technical support professionals

Efficiency of solving technical and product problems

Providing materials for products and technique on time

第6页

Section E: Evaluation of supply and delivery service

14. According to your cooperation experience with  Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their supply and delivery service.【Single choice question】 [单选题] *    

15. Which of the following factors do you think will most affect your satisfaction with supply and delivery service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

16. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with supply and delivery service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Timeliness of supply and delivery

Reliability of supply and delivery

Reasonableness of delivery expense

Response and problem-solving ability in the process of product supply and delivery

Speed of response to rush orders

Ability to finish rush orders

Reliability and safety of safeguard measures

第7页

Section F: Evaluation of post-sale service

17.  According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their post-sale service.【Single choice question】
[单选题] *    

18.  Which of the following factors do you think will most affect your satisfaction with post-sale service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

19. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with post-sale service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Consulting and training

Timeliness of tracking service for product condition

Reliability of tracking service for product condition

Reasonableness of maintenance expense

第8页

Section G: Evaluation of contract and financial service

20.  According to your cooperation experience with  Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their contract and financial service.【Single choice question】 [单选题] *    

21. Which of the following factors do you think will most affect your satisfaction with contract and financial service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

22. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with contract and financial service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Complete contract, receipts and relevant documents

Accuracy of contract, receipts and relevant documents

Service attitude of contract relevant professionals

Business responsible and problem-solving ability

第9页

Section H: Evaluation of complaint handling service

23.  According to your cooperation experience with  Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their complaint handling service.【Single choice question】 [单选题] *    

24. Which of the following factors do you think will most affect your satisfaction with complaint handling service?【Multiple choice question, and you can choose up to three options】  [多选题] *    

25. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with complaint handling service.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Smooth feedback channels

Attitude of staffs towards responding feedback

Efficiency in dealing with problems

Reasonableness in dealing with problems

Problem-solving ability

Efficiency of preventive measures(Prevent the same problem from reappearing)

第10页

Section I: Overall evaluation  

26. Based on our company's previous service processes, please use the following options to indicate your overall satisfaction.【Single choice question】 [单选题] *    
27. Based on our company's previous service processes, please use the following options to indicate your possibility of a second cooperation.【Single choice question】 [单选题] *    
28. Based on our company's previous service processes, please use the following options to indicate your willingness to recommend it to your counterpart.【Single choice question】 [单选题] *    

29. Have you had an unhappy experience or been less satisfied with our service? Could you provide us with your comments and suggestions for improvement?【Please fill in the blank】 [填空题] *    

第11页

Section J: Evaluation of other suppliers

30. According to your experience,  please use the following options to indicate your overall satisfaction with other similar suppliers in various service stages.【Single choice question】 [矩阵单选题] *    

 

very satisfied

satisfied

so so

dissatisfied

very dissatisfied

no idea/no experience

Overall satisfaction with other suppliers

Product service of other suppliers

Pre-sale service of other suppliers

Supply and delivery service of other suppliers

Post-sale service of other suppliers

31. Could you please share the strengths and weaknesses of other suppliers that you have cooperated with? How about recommending some merits that we can learn from other suppliers?【Please fill in the blank】 [填空题] *    

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