Welcome to 2015 Intertek Customer Satisfaction Survey! Thank you for helping us with our survey. Your response is important to us.
Welcome to 2015 Intertek Customer Satisfaction Survey!
Thank you for helping us with our survey. Your response is important to us.
1. Please fill in your Invitation Code in the below box. [Your unique Invitation Code can be found in the invitation letter emailed to you, which is a 6-digit number. You can simply copy and paste the whole number into the box.] [填空题] *
6. On a scale of 1 to 5, please give your score to each of our customer service index below reflecting your own opinion according to actual situation. 5 represents “very satisfied” and 1 refers to “very dissatisfied”. If the option is not applicable to you, please choose “N/A”. [矩阵单选题] *
5
4
3
2
1
N/A
1. Easy and effective communication channel.
(e.g. You could contact the relevant responsible person or department by telephone or email easily.)
2. Understanding your need and requirement.
(e.g. Your demands are fully understood by our service staff.)
3. Valid and useful solutions.
(e.g. Our solution can meet with your need.)
4. Service attitude of our staff.
5. Responsiveness of our service staff.
6. Professionalism of our service staff.
7. Laboratory testing capability.
8. Objectivity and credibility of the result or testing report.
9. Timeliness of the issuing of the report or certificate.
(e.g. Issuing in time according to agreed schedule.)
10. Service follow-up after the issuing of the report or certificate.
10. If you have any other suggestion, please tell us in detail in below text box. (If you want our staffs to contact you about this question, please also leave your contact information in the box.) [填空题] *
Thank you for your time to participate. Please click Submit to complete your questionnaire. If you have any inquiry during the survey or need modification on your answer after submitting your result, please contact Intertek customer service line at: +86 (0)755 2602 7713. Intertek China ©
Thank you for your time to participate.
Please click Submit to complete your questionnaire.
If you have any inquiry during the survey or need modification on your answer after submitting your result, please contact Intertek customer service line at: +86 (0)755 2602 7713.
* Please double check your answers if you cannot "Submit". There will be a reminder text in Red after each question if your answer is blank or needs modification.
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