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  • 时间:2014-10-15 16:08:55 引用:1483次 阅读:9554次
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2014 Customer Satisfaction Survey

第1页

Welcome to 2014 Intertek Customer Satisfaction Survey!

Thank you for helping us with our survey. Your response is important to us.

Part One: Customer Information


In this part, we would like to understand the feature of you and your company, so as to help us adjust service to your need.

2. Please fill in your Invitation Code in the below box.
[Your unique Invitation Code can be found in the invitation letter emailed to you, which is a 6-digit number, for example 000068. You can simply copy and paste the whole number into the box.]
[填空题] *    

3. Your company/organization is: [单选题] *    
4. Your department is: [单选题] *    
5. Please choose your work position: [单选题] *    
6. How long have you been cooperating with Intertek? [单选题] *    

Part Two: Opinions & Suggestions


In this part, you will be asked several questions about your opinions. There is no right or wrong of your answer, and please choose the answer which most suits your opinion.

7. There is a series of statements to describe our service process below. Please give one answer to each statement reflecting your own opinion according to actual situation. If the option is not applicable to you, please choose “N/A”.
[矩阵单选题] *    

 

Very satisfied

Satisfied

Average

Dissatisfied

Very dissatisfied

N/A

1. Easy and effective communication channel.

(e.g. You could contact the relevant responsible person or department by telephone or email easily.)

2. Understanding your need and requirement.

(e.g. Your demands are fully understood by our service staff.)

3. Valid and useful solutions.

(e.g. Our solution can meet with your need.)

4. Service attitude of our staff.

5. Responsiveness of our service staff.

6. Professionalism of our service staff.

7. Laboratory testing capability.

8. Objectivity and credibility of the result or testing report.

9. Timeliness of the issuing of the report or certificate.

(e.g. Issuing in time according to agreed schedule.)

10. Service follow-up after the issuing of the report or certificate.

8. Overall speaking, how do you feel the cooperation with Intertek?
[单选题] *    

9. Among below 10 statements, which are the most important factors for your consideration?
[Multiple choice. You can select up to 3 statements as below.]

[多选题] *    

10. Are you willing to choose Intertek as your service partner again?
[单选题] *    
11. Are you willing to recommend Intertek as a service partner to others?
[单选题] *    

12. In addition to Intertek, which third-party testing, inspection and certification organization have you or your company cooperated with in the past year?
[Please specify in “Other 1” and “Other 2” if the organization name does not show in the below list.]
[多选题] *    

13. If you have any other suggestion, please tell us in detail in below text box. (If you want our staffs to contact you about this question, please also leave your contact information in the box.) [填空题] *    

Thank you for your time to participate.


Please click Submit to complete your questionnaire.


If you have any inquiry during the survey or need modification on your answer after submitting your result, please contact Intertek customer service line at: +86 (0)755 2602 7713.

 


Intertek China ©

* Please double check your answers if you cannot "Submit" or Go to "Next page" of the survey. There will be a reminder text in Red after each question if your answer is blank or needs modification.

51调查网 谢谢您的参与

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