Welcome to Intertek Customer Satisfaction Survey 2014! We sincerely hope to listen to your opinions and suggestions from this survey so as to help us provide better customer service in future. The questionnaire has 11 questions in all, and may take you 10 minutes to finish it. All the customer information and survey results will be kept confidential within Intertek and used for customer satisfaction improvement only. Thank you for your time and appreciate your kindly cooperation!
Welcome to Intertek Customer Satisfaction Survey 2014! We sincerely hope to listen to your opinions and suggestions from this survey so as to help us provide better customer service in future.
The questionnaire has 11 questions in all, and may take you 10 minutes to finish it. All the customer information and survey results will be kept confidential within Intertek and used for customer satisfaction improvement only.
Thank you for your time and appreciate your kindly cooperation!
Part One: Customer Information The following questions will help us to learn the opinions from different customer groups. Like all the other questions, your answers will be strictly confidential.
Part One: Customer Information
The following questions will help us to learn the opinions from different customer groups. Like all the other questions, your answers will be strictly confidential.
2. Please fill in your Invitation No. in the below box. [Your exclusive Invitation No. can be found in the invitation letter via our email to you, which is a 6-digit number, for example “000068”. You can simply copy and paste the whole number into the box.] [填空题] *
Please fill in your Invitation No. in the below box.
[Your exclusive Invitation No. can be found in the invitation letter via our email to you, which is a 6-digit number, for example “000068”. You can simply copy and paste the whole number into the box.]
Your company/organization is:
Your department is:
Please choose your position:
The time period you’ve been cooperating with Intertek:
Part Two: Your Opinion There is no right or wrong answer in the question and please choose the answer which most suits your opinion.
There is no right or wrong answer in the question and please choose the answer which most suits your opinion.
7. This part contains a series of statements. Please give one answer to each statement reflecting your own opinion according to actual situation. [If the option is not applicable to you, please choose “N/A”.] [矩阵单选题] *
[If the option is not applicable to you, please choose “N/A”.]
Very satisfied
Satisfied
Sort of satisfied
Dissatisfied
Very dissatisfied
N/A
1. Easy and effective communication channel. (e.g. You could contact the relevant responsible person or department by telephone or email easily.)
2. Understanding your need and requirement. (e.g. Your demands are fully understood by our service staff.)
3. Valid and useful solutions. (e.g. Our solution can meet with your need.)
4. Service attitude of our staff.
5. Responsiveness of our service staff.
6. Professionalism of our service staff.
7. Laboratory testing capability.
8. Objectivity and credibility of the result or testing report.
9. Timeliness of the issuing of the report or certificate. (e.g. Issuing in time according to agreed schedule.)
10. Service follow-up after the issuing of the report or certificate.
9. Among below 10 statements, which are most important for your consideration? [Multiple choice. You can select up to 3 statements as below.] [多选题] *
Among below 10 statements, which are most important for your consideration?
[Multiple choice. You can select up to 3 statements as below.]
Are you willing to choose Intertek as your service provider again?
Are you willing to recommend Intertek as a service provider to others?
12. If you have any other suggestions, please tell us in detail. (If you want to be contacted by us, please leave your contact information as well.) [填空题] *
If you have any other suggestions, please tell us in detail. (If you want to be contacted by us, please leave your contact information as well.)
Thank you for your participation. Click submit button to submit your questionnaire. If you have any inquiry during the survey or need modification of your answer after "submit" your result, please contact Intertek customer service line at: +86 (0)755 2602 7713.
Thank you for your participation.
Click submit button to submit your questionnaire.
If you have any inquiry during the survey or need modification of your answer after "submit" your result, please contact Intertek customer service line at: +86 (0)755 2602 7713.
您好，感谢您的参与Silk Road Research工业自动化市场调研。请真实反映您个人的想法。 该问卷是匿名的，数据将完全用于市场研究，并得到严格保密。请勿泄露任何敏感或机密的信息。您可以选择跳过不便回答的问题。
请根据第三题的答案（占您销量最多的品牌）回答后面的问题。
您好，感谢您参与Silk Road Research汽车市场调研，请真实反映您个人的想法。该问卷是匿名的，数据将完全用于市场研究，并得 到严格保密。
请勿泄露任何敏感或机密的信息。您可以选择跳过不便回答的问题。
请针对第三题的答案（哪个品牌占您销量最多）回答后面的问题。
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