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2013 Intertek Customer Satisfaction Survey

  • 时间:2013-11-22 11:33:10 引用：1467次 阅读:9936次
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尊敬的用户

Welcome to Intertek Customer Satisfaction Survey 2013!

This survey is designed to learn the areas for improvement in order to provide you better services.

The questionnaire has 20 questions in all, and may take you 5 minutes to finish it.

Thank you for your time!

第1页

Part One   Customer Information

The following questions will help us learn the opinions from different customer groups. Like all the other questions, your answers will be strictly confidential.

2. Your company/organization is: [单选题] *    
3. Your department is: [单选题] *    
4. The time period you've been cooperating with Intertek: [单选题] *    

5. Please write down your email address in which you receive this survey invitation: [填空题] *    

Part Two   Your Opinion

This part contains a series of questions and statements, which we hope you could give one answer to each reflecting your own opinion. If the option is not applicable to you, please choose “N/A”. There is no right or wrong answer.

6. You could contact the relevant responsible person or department easily.       [单选题] *    
7. Staff keeps active contact with you during cooperation and responds in time. [单选题] *    
8. Your demands are fully understood and can be met with solutions. [单选题] *    
9. Before testing, inspection or certification, you are well informed by the procedures, requirements and regulations involved. [单选题] *    
10. Staff is patient during explanations and illustrations and can have discussions with you. [单选题] *    
11. Our staff understands the applicable regulations and standards of products / services for your industry.
 [单选题] *    
12. Testing, inspection or certification can be conducted as agreed. [单选题] *    
13. The content and format of reports or certificates are in accordance with your requirements. [单选题] *    
14. The result or report of the testing is objective and credible. [单选题] *    
15. The issuing of the report or certificate is timely and correct. [单选题] *    

16. Up to now, the service of Intertek you have used includes: [多选题] *    

17. In the future, the service of Intertek you will be interested in includes: [多选题] *    

18. What would be the main criteria for you to choose the 3rd party testing, inspection and certification organization? Please check the following 6 options according to your priority. [排序题] *    

1
2
3
4
5
6
7
  • Branding Recognition
  • Price Competitiveness
  • Professional Expertise
  • Service Scope
  • Value-added Services
  • Marketing & Promotion
  • Others (Please specify)

19. Compare with other 3rd party testing, inspection and certification organizations, what advantages or competitiveness do you think Intertek has (multiple choices): [多选题] *    

20. Are your willing to choose Intertek as your service provider again and recommend it to other companies? [单选题] *    

21. If you have any other suggestions, please tell us in detail. (If you want to be contacted by us, please leave your contact information as well.) [填空题] *    

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