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天祥认证后续服务调查表_2015

  • 时间:2015-11-18 14:35:38 引用:1022次 阅读:6803次
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Intertek Customer Satisfaction Survey of Certification Surveilliance/Inspections Service

天祥认证后续工厂检查客户满意度调查

第1页

2.

Your Country:

您所在的国家:

[填空题] *    

3.

Your company name and address

您的公司名称及地址:

[填空题] *    

4.

 

[矩阵填空题] *    

Your Name(您的姓名):

Your Contact Method(您的联系方式):
5.

Overall, how satisfied or dissatisfied are you with our our certification surveilliance / inspections service and arrangements.  请对此次验厂过程中的验厂员及我们工作安排进行评价。

[单选题] *    

Please rate for the following questions.

[5 = Very satisfied, 4 = Somewhat satisfied, 3 = Average, 2 = Somewhat dissatisfied, 1 = Very dissatisfied]

  

请给以下的问题评分:

[5 = 非常满意,4 = 很满意, 3 = 一般满意, 2 = 不满意, 1= 非常不满意]

6.

How would you rate the quality of your customer service experience prior the inspection (Applicable for pre-booking inspection)

 

验厂前的安排(用于预约验厂)

[矩阵单选题] *    

 

5

4

3

2

1

Inspection is arranged on time(能够及时安排验厂)

The inspection requeirements are provided(能够提供验厂内容)

7.

How would you rate the Inspection Process

 

请给此次的验厂过程评分

 

[矩阵单选题] *    

 

5

4

3

2

1

Inspector explains the whole inspection process expressly in opening meeting(验厂员能在检查前会议上清楚的解释验厂过程)

Inspector is familiar with factory operation and certified product(验厂员对工厂运作以及认证产品熟悉)

Inspector can keep the factories updated with the certificate's new requirement and other information(验厂员能够把认证的新要求及时传达给工厂)

Inspector explains the non-compliance items to the factory's representative clearly and accurately in the closing meeting(验厂员在总结会议上能对所发现的问题点做出清楚及正确的解释)

The inspector is equitable, professional & precise(验厂员公正,专业及严谨)

8.

How would you rate for the Inspection Report

 

请给此次完成的验厂报告评分

 

[矩阵单选题] *    

 

5

3

2

1

4

Inspection report is understandable(验厂报告内容易于理解)

The inspection results are presented clearly(验厂报告能对验厂结果做出清晰的说明)

9.

Overall, my satisfaction of this inspection services:

 

总体上,我对此次验厂感到的满意程度:

 

[单选题] *    

10.

Do you have any other comments, questions, or concerns?

 

其他建议及反馈(如无建议,可填“无”):

[填空题] *    

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