中国平价星级酒店与快捷酒店客户满意度的对比

2.

Gender

您的性别

3.

Age Group

您的年龄

4.

Employment State

您目前的工作职务

5.

Education Level

您的学历

6.

Household Level

您家庭税前月总收入

7.

Budget Hotel Experience

快捷酒店体验

8.

3 Star Hotel Experience
三星酒店体验

9. Expenditure per room per day in your mind (RMB)
每晚每间房的花费期望值 [多选题] *    

10. Which one you prefer for holiday travel
假期旅游时你会选择哪种酒店 [多选题] *    

11. Which one you prefer for business travel
商务旅游时你会选择哪种酒店 [多选题] *    

12. Staffs provide professional service (English or Other language)
员工提供的专业服务（英语或其他类语言）
[矩阵多选题] *    

13.

Staffs provide service to you friendly
酒店员工提供友善的服务

14. Staffs managed to answer your request or solve your problems promptly
酒店员工可以很及时的解决及回答你的问题 [矩阵多选题] *    

15.

During your stay, when you met service failure, hotel provide you amendment promptly
在你入住酒店期间遇到了服务失败的情况时，酒店为你及时提供补偿方案

16. If you make a complaint, they will taken seriously
当你对酒店进行投诉，他们会很认真的对待你的投诉 [矩阵多选题] *    

17. Price reasonable
价格合理 [矩阵多选题] *    

18. Saisfied with the value of money
性价比 [矩阵多选题] *    

19. Same price level with your expectation
实际价格和你的期望值相符 [矩阵多选题] *    

20. Room Size
房间的大小 [矩阵多选题] *    

21. Comfortable bed with quilt and pillow
床，被子以及枕头的舒适度 [矩阵多选题] *    

22. Shower room's cleanliness
浴室的清洁卫生 [矩阵多选题] *    

23. Room's embellishment
客房装饰 [矩阵多选题] *    

24. High technology facility (Internet and others)
高科技设施 （网络或其他） [矩阵多选题] *    

25. Enough business facilities (Conference room or computer room)
足够的商务设施（会议室或电脑房） [矩阵多选题] *    

26. The decor or ambiance of the hotel
酒店的装修及氛围 [矩阵多选题] *    

27. Decor with modern style
现代装饰风格 [矩阵多选题] *    

28. Overall Satisfaction
整体满意度评价 [矩阵多选题] *    

29. You would like to repeated consumotion
你愿意重复消费 [矩阵多选题] *    

30. You would like to recommend to your friends to consumption
你愿意推荐你的朋友去消费 [矩阵多选题] *